Terms & Conditions

This website allows users to shop for magazines and vintage items such as clothing, accessories, etc. online. All users and buyers on this site are bound by the terms and conditions.

Orders

When purchasing an item, you (the buyer) enters into a purchasing contract with Retro Retro. The purchasing contract will be complete once the buyer has placed an order and Retro Retro has received and accepted payment.

Items can not be reserved

The availability of an item should be indicated on the website and Retro Retro will make every attempt to remove items that are sold out. If an order is placed for an item that is sold out, Retro Retro will refund the amount of said item.

Retro Retro reserves the right to refuse orders that it suspects are fraudulent, such as purchases with a stolen credit card. Documentation may be requested to complete necessary fraud checks and an order may be cancelled if said documentation is not received. In the event of a fraudulent order being placed on Retro Retro, buyers are advised to initiate a chargeback via their bank in order to be refunded.

When placing an order by credit card, transaction details are presented to the bank for authorisation. If you are authorised to use the credit card and there are sufficient funds to cover the order, payment is usually immediate.

When placing an order by EFT, please be sure to use your order number. The order will be processed once the amount is placed over by your bank which can take up to 3 days.

Shipping

Products will be shipped as per the stated shipping times, which will take 1-2 days to process, it will then be shipped. As soon as it has been shipped, the tracking information will be sent.
Retro Retro delivers / mails anywhere within South Africa, either door to door or to post office counter depending on the delivery address. Door to door deliveries is sent to a street address in major city centres only. Items will only be sent by post to rural areas when door to door is not available.

All major city centres items are delivered via courier or postage, rural towns are postage only.

PO Box deliveries are done, you will get a slip in the mail and will need to collect from the post office counter.

The post office will notify you when the parcel is available at the post office for collection. You are also able to track your parcel online and can collect using the tracking number and a valid South African ID or drivers license.

Couriered parcels should be tracked online by the customer to check when delivery will take place. Please ensure that a valid street address is provided, where someone is always available for receiving of goods, as well as working cell or home numbers.

Please note that actual shipping times may vary slightly and are an estimation only.

Once a parcel has left Retro Retro’s possession, we are no longer responsible. Should your parcel be late, or stuck in transit during strikes, or stolen, it is not our responsibility. Parcels are all insured, and the value of the lost parcel will need to be claimed from the courier company or post office. Retro Retro is not liable for any lost or damaged goods.

Errors

Retro Retro will try it’s best to display all item and delivery costs accurately. In the event that an incorrect item or delivery price is displayed, Retro Retro will not be obliged to supply item(s) at the incorrect price. Retro Retro will, however, return the payment made on an incorrectly priced item if the buyer chooses to cancel the order.

If payment fails due to incorrect information, insufficient funds, or another similar problem, the purchase will not be successful.

Retro Retro reserves the right to take the website offline for maintenance or in emergency cases. While all attempts will be made to avoid it, Retro Retro cannot be held responsible for data loss, checkout or payment problems.

Cancellation Policy

Unfortunately, there is no cancellation once the order has been placed and paid for.

Refunds

Refunds take 1- 5 working days to process. EFT and credit card refunds will take 2-3 working days to reflect in your account due to the reflection delay between banks.

Returns and Exchanges

Retro Retro reserves the right to refuse a return or exchange.

You will either receive a refund or have the product repaired or replaced, depending on the situation.

It is your responsibility to check the sizing guide to ensure that the item will fit you. Vintage items are second hand, washed, cleaned and checked for quality. If there is a problem with an item, please inform Retro Retro within 24 hours of receipt and send the item back within 48 hours.

Products eligible for return or exchange may be refunded via EFT.
Please note that shipping fees are not refundable.

Please note all transaction fees are deducted from the refund

Return Exclusions

You may not under any circumstances return the following:

Non-defective products that have been “made to order”. (You will be notified in the relevant online sale if the products are “made to order”.)

Products that you or any other person has altered, repaired, incorporated or added to where such alteration, repair, incorporation or addition has not been authorised by Retro Retro.

Clothing

Please note that in the description items have clearly been described as vintage.

Vintage items are mostly second-hand items, all these items have been washed, cleaned and checked and is ready to wear. It is your responsibility as the customer to ensure you have checked the sizing guide to make sure the item will fit and that you understand you are purchasing a second-hand garment.

All vintage clothing is not returnable, refundable or exchangeable.

Intellectual Property

Retro Retro retains copyright and all other rights to magazines, listings, services, images, videos and all other information on this site. Unauthorised modification, duplication, publication, exploitation or disclosure to third parties is strictly prohibited.

Changes in General Conditions

Retro Retro reserves the right to revise these terms from time to time. If you disagree with the general terms we do not recommend the use of our service. You will be required to accept the T’s & C’s every time you transact on our website.

We reserve the right to ban any individual uploader or website domain from using our services for any reason.

Security

Anyone downloading or trying to download malware or damaging coding on this site, or who tries to gain unauthorised access to any page on this site, will be prosecuted.

Retro Retro will claim civil damages from such person if Retro Retro suffers any damage or loss.

You agree and guarantee that the username and password you use to log in is for your personal use only, and will not be passed on to any third party.

You allow Retro Retro to take all steps reasonably possible to ensure the integrity and security of the site and in the administrative office.

All credit card transactions on the site are protected by SSL (Secure Socket Layer) encryption and reinforced by various encryption processes with the aim of offering the most effective possible protection of any sensitive information. Retro Retro has no access to any confidential information regarding your payment method.

Only Retro Retro’s banking partner will access confidential information (such as your credit card number, expiry date, CVV etc.) from time to time.

Indemnity

Retro Retro is responsible for adhering to the Consumer Protection Act 68 of 2008 (“CPA”) with the sale of any products from the site. Similarly, Retro Retro is responsible for adhering to articles 43(5) and 43(6) of the Electronic Communication and Transactions Act in terms of payment systems and security.

However, neither Retro Retro nor any of its representatives will be held responsible for any loss or accountability of any kind that arises from the use of (or inability to use) this site, its services or content.

Furthermore, Retro Retro provides no guarantee, implied or otherwise, that the content or technology attached to this website is free of errors or omissions. Nor is there any guarantee whatsoever that service will be 100% uninterrupted or faultless. We encourage you to report any possible malfunctions and errors by emailing hey@retroretro.co.za

It is your responsibility, before accepting these Ts & Cs, to determine whether the service available through this website satisfies your individual needs and is compatible with your hardware or software. Information, ideas and opinions expressed on this web site should not be regarded as professional advice, or as Retro Retro official stance.

We encourage you to obtain professional advice before taking any action on the strength of information, ideas or opinions expressed on this site.

Applicable Laws

This site is offered, controlled and run from the Republic of South Africa. As such it is governed by South African legislation, and subject to the disputes clause in these Ts & Cs.

You and Retro Retro are subject to the non-exclusive jurisdiction of the South African courts. Each and every section of these terms and conditions must be read as individual and separable from the rest of the terms and conditions.

Should any court or qualified authority find that any of the terms are invalid or unenforceable; the remainder of the terms and conditions will remain standing, despite invalidity or unenforceability of an individual term.

Copyright and other intellectual property

Any and all copyright relating to the website, including these terms and conditions, is held by Retro Retro. All rights not expressly given are reserved. You may download, view and print content from this site only for private and non-commercial ends. To obtain permission for commercial use of any content from this site, please send an email hey@retroretro.col.za

Retro Retro is unable to edit or screen all content on the site, and will not be held accountable for illegal, libellous or obscene content. We advise you to inform Retro Retro of any offensive or illegal material.

All content, trademarks and data on this website, including but not limited to software, databases, text, graphics, photographs, icons, links, private information, designs and agreements, are the property of or under licence of Retro Retro. As such they are protected by local and international legislation and agreements.

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